Refund policy

This policy applies to every booking with MyLearnPlus, operated by Livezen Technologies, and should be read with our transfer and cancellation policy, which covers moving to another date. The date this version took effect is shown at the foot of this page. In this policy, business days means Monday to Friday excluding Sri Lankan public holidays, and notice is counted from the day we receive your written request to the day before the course starts.

1. Cancelling a live course, ten or more business days before it starts

You receive a full refund of the fee paid, less any non-refundable payment processing charge we have actually incurred on the transaction. If you would rather not lose that charge, take a free transfer to another date instead, or send a colleague in your place at no cost.

2. Cancelling a live course inside ten business days

The fee is not refundable, because the seat, the instructor and, for classroom dates, the room have all been committed. You still have two options that cost you nothing or little: substitute another person free of charge at any time before the class starts, or transfer once to a later date on payment of a transfer fee of twenty per cent of the fee paid.

3. Not turning up

A booking that is not attended and not cancelled or transferred in advance is not refundable. You keep access to the class recording and the materials for twelve months.

4. Self-paced courses

Self-paced purchases are refundable in full within fourteen days of purchase provided that less than twenty per cent of the course content has been accessed. After fourteen days, or once more than twenty per cent has been accessed, the purchase is not refundable. Bundles are treated as a single purchase and assessed on the total content accessed across the bundle. If a self-paced course does not work as described and we cannot fix it, you get a full refund regardless of how much you have watched.

5. When we cancel or reschedule

If a date does not reach its minimum enrolment, or we have to cancel or reschedule for any other reason, we tell you at least five business days before the start where the reason is known that far in advance, and you choose either a full refund of everything you have paid or a free transfer to another date. We do not reimburse travel, accommodation, visa or equipment costs, so please book flexible travel for classroom dates.

6. Leaving a course part way through

If you start a course and decide it is not for you, tell the instructor on the day. We will look at whether the wrong level was booked, and where the fault is ours we will move you to the right course at no charge. A partly attended course is not otherwise refundable.

7. Corporate and private cohorts

Private cohorts are quoted per group and confirmed against a purchase order, so the cancellation terms are set out in the proposal you sign. As a default, a cohort cancelled twenty or more business days before the first day is refunded in full; between twenty and ten business days, fifty per cent of the fee is payable; inside ten business days the fee is payable in full, and you may transfer the cohort once to a date within six months instead.

8. If something goes wrong with the teaching

If a course was not what the course page described, say so within five business days of the class. We will look at the syllabus, the recording and the instructor's account of the session. Where we agree, you get a free place on another course or a refund. This is not a satisfaction guarantee on effort or outcome; it is a promise that what is written on the page is what gets taught.

How refunds are paid

• Refunds go back to the original payment method and in the original currency. LKR bookings are refunded in LKR, USD bookings in USD. We cannot refund to a different card, account or person.
• We approve or query a refund request within five business days of receiving it and process approved refunds within ten business days. How quickly the money appears then depends on your bank or card issuer.
• We refund the amount you paid. We are not able to compensate for exchange rate movement, card issuer conversion fees or bank charges applied at your end.
• Invoiced bookings are settled by credit note against the invoice. If the invoice has already been paid, the credit is refunded by bank transfer to the paying entity.
• Where a discount or promotional code was applied, the refund is of the amount actually paid.

How to request a refund

Email [email protected] with the learner name, the course title, the date booked and the order or invoice number, and say whether you want a refund, a transfer or a substitution. Requests by phone or in conversation with an instructor are not effective until they are in writing, because the notice period is counted from the written request.

Nothing in this policy affects any statutory right you have as a consumer under the law of Sri Lanka or of your own country of residence.