Terms and conditions of booking

These terms apply to every booking made with MyLearnPlus, a training business operated by Livezen Technologies, whether the booking is made on mylearnplus.com, by email or against an invoice. They replace any earlier version, and the date this version took effect is shown at the foot of this page. Our registered office and company registration number are on every invoice we issue, and we will send them to anybody who asks at [email protected]. Booking a course means you accept them. If you are booking on behalf of an organisation, you confirm you are authorised to accept them for that organisation.

1. Who the contract is with

A contract is formed when we send you a booking confirmation by email, not when you submit a booking or a purchase order. If we cannot accept a booking, for example because a class has filled, we tell you and refund any payment in full.

2. What we are selling

We sell training. The fee covers instruction for the hours stated on the course page, the course materials described there, the class recording where the course page says one is provided, and a MyLearnPlus certificate of completion for learners who attend. The fee does not cover software licences, examination vouchers, hardware, travel, accommodation or visas.

3. Certification

Our Adobe courses are written against the published Adobe Certified Professional exam objectives for the relevant application. Adobe Certified Professional certification is awarded by Adobe through Certiport following an examination you sit and pay for separately. MyLearnPlus does not award Adobe certifications, is not able to influence exam results, and does not guarantee that any learner will pass an examination. A MyLearnPlus certificate of completion is a record of attendance and training, and nothing more.

4. Prices, currency and tax

Prices are shown on the course page and are set in LKR for learners and organisations billed in Sri Lanka and in USD for everyone else. The currency applied is determined by your billing country and is displayed before payment. Sri Lankan taxes are charged at the rate in force on the invoice date and shown separately on the invoice. USD prices exclude any tax, duty or withholding payable in your own country; where withholding tax is deducted, the amount payable to us is grossed up so that we receive the invoiced sum. Prices may change, but never for a booking we have already confirmed.

5. Payment

Public bookings are payable in full at the time of booking unless we have agreed to invoice you. Invoices are due within fourteen days of the invoice date and in any event before the course starts, unless different terms are agreed in writing. We may withhold joining instructions, access to self-paced content or entry to a class where payment is overdue. Bank charges on transfers are payable by the sender.

6. Changes by you

Transfers, substitutions, cancellations and refunds are governed by our transfer and cancellation policy and our refund policy, which form part of these terms. In summary: transfer free with ten or more business days' notice, transfer once inside that window for a fee of twenty per cent of the fee paid, substitute a colleague free of charge at any time before the class starts.

7. Changes by us

Public dates run once they reach the minimum enrolment for that course. We may cancel or reschedule a course, change the instructor, change the venue within Colombo, or move a classroom session online where circumstances require it. If we cancel or reschedule, you may take a full refund or a free transfer to another date. We are not liable for travel, accommodation or other costs you incur around a class, so please book flexible travel.

8. Your responsibilities

You are responsible for arriving with a working machine, a lawful licence for the software being taught, and the system requirements stated in the joining instructions. Where a course requires an account with a third-party AI service, you are responsible for holding that account and for complying with that provider's terms. We are not responsible for time lost in class to a setup you did not prepare, though the pre-class setup check exists precisely to avoid that.

9. Course materials and intellectual property

Workbooks, exercise files, slides, practice questions, recordings and self-paced content remain the intellectual property of Livezen Technologies or its licensors. You are granted a personal, non-transferable licence to use them for your own learning and for your work. You may not copy, resell, publish, upload to a shared or public repository, or use them to deliver training to others. Where a class includes third-party assets or fonts, they are provided for the exercises only and are not licensed for commercial use.

10. Recording

We record live sessions so learners can review them. Access is personal to the learner and lasts twelve months. Learners may not record, screen-capture, stream or redistribute any session. Tell the instructor if you would prefer your questions or camera not to be included, and keep your camera off if you prefer.

11. Conduct

We expect ordinary professional courtesy in class and in the learner community. Harassment, discriminatory language, and attempts to disrupt a class or to access another learner's account will end your place without refund. Instructors may remove a learner from a session where behaviour prevents others from learning.

12. Confidentiality

Where you bring your own files into a class or a private cohort, we treat them as confidential, use them only for the training, and delete them on request once the course is over. Please do not bring material into a public class that you are not permitted to share with others in the room.

13. Liability

We are liable for delivering the training with reasonable care and skill. Our total liability arising out of any booking is limited to the fees you paid for that booking. We are not liable for loss of profit, loss of business, loss of data or other indirect or consequential loss. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

14. Events outside our control

If a course cannot run because of something outside our reasonable control, including illness of the instructor, power or connectivity failure, civil disruption, extreme weather or a public emergency, we will reschedule it or offer a full refund. That is the limit of our obligation in those circumstances.

15. Complaints, law and jurisdiction

If something goes wrong, email [email protected] with the course, the date and what happened. We acknowledge complaints within two business days and aim to resolve them within ten. These terms are governed by the laws of Sri Lanka, and the courts of Colombo have exclusive jurisdiction, save that consumers keep any rights they have under the law of their own country of residence.